FAQ

How do I use a coupon code?

On occasion, we will offer promotions that use a coupon code.  This coupon code needs to be entered at checkout to receive the offer and cannot be applied after the order has been completed.  Only one code can be used per order and we are unable to change the code that was used after purchase.

On a Computer:

  • Add your items to your cart.
  • View your cart.
  • Make any necessary changes and click “Check Out”
  • On the right hand side, you will see a box that says “Gift card or discount code”. Enter your code in this box and click apply.  This will apply the code to your order.

On a Phone or Tablet

  • Add your items to your cart.
  • View your cart.
  • Make any necessary changes and click “Check Out”
  • Click Show order summary near the top of the page.
  • You will see a box that says “Gift card or discount code”. Enter your code in this box and click apply.  This will apply the code to your order.

How do I receive a coupon code?

Coupon codes are distributed through our newsletter.  To subscribe to our newsletter, please visit https://teardropshop.com/ and enter your email in the Newsletter box.

Do you offer military discounts?

We can't thank you enough for the wonderful things you do for our county, but we can try!  Get your discount by verifying your credentials here.

My coupon code did not work.

There is a chance that your coupon code is expired.  Expiration dates for coupon codes are listed in the email.  Please double check your email to make sure you are making a purchase in the time-frame that is listed.

Do you ship outside the U.S.?

We ship to the United States and Canada.  Shipping costs do not include any brokerage or customs fees.  We are unable to determine what these will be and cannot provide a quote.

Do you ship to P.O. boxes?

In most cases, we are able to ship to PO boxes.  If you purchase an item that we are unable to ship to a PO box, we will contact you for a physical address.  Please be sure your contact information is correct.

What is your return policy?

Our return policy can be viewed here.

I only received part of my order, is the rest coming?

Some of our products ship from separate warehouses.  Your order may arrive in multiple shipments.

How long will it take to get my order?

We do our best to ship items within 3-5 business days.  Depending on the carrier, it may take an additional 2-7 business days to receive your item.  Items with extended production time will indicate in their description of any extra time required.

How do I check my order status?

Log in to your Teardrop Shop account.  Each order will be listed as well as its fulfillment status.

How do I track my shipment?

Log in to your Teardrop Shop account.  Click on the order you would like to track.  Each product will have a tracking number listed.  Click on the tracking number to track the item.

Where do I choose my shipping option?

You can choose your shipping option at checkout.  Domestic shipping will ship they most efficient way for us.  UPS ground will ship via UPS ground.

I placed an order, can I change the shipping address?

Please contact us here  to let us know of the address change.  We cannot guarantee that we will be able to change the address depending on the order progress.  Please be sure to provide your name and order number.

Can I add something to my order or make changes to my order?

Once an order has been processed, we are unable to edit that order.  We will not be able to add items or change options for items after the order has been processed.

Can I cancel my order?

In most cases, we can cancel an order.  We cannot guarantee that we will be able to cancel an order depending on the progress.  Please contact us here. Be sure to provide your name and order number.

I see a heart icon on product pages, what is it?

This is how you add an item to your wish-list.  Click the heart next to any product to add the item to your list.  You are able to share this list with friends and family.

Do you have physical store?

We do not have a physical store at this time and do not allow sales at our office location.

Do you have a catalog?

We do not have a product catalog.  All of our products can only be viewed online.

A product I want is sold out, can I still get it?

If a product is sold out, we do not have any in inventory and do not have an anticipated re-stock date.  On the right side of any sold out products screen, there will be a “Email when available” button.  Click this button and enter your email address to be notified when the product is back in stock.

Do you charge sales tax?

We charge sales tax on items being shipped to Ohio only.

How do Teardrop Shop gift cards work?

Our gift cards are virtual, meaning you will not receive a physical gift card in the mail.  This gift card will be delivered to your email address and will need to be printed or forwarded to the recipient.

How can I buy a Teardrop Shop gift card?

Teardrop Shop gift cards can be purchased here.

I forgot my password, can you change it?

We are unable to change your password for you.  Please click the Forgot your password link on the customer log-in screen to change your password.

How do I change my email address?

We are unable to change the email address associated with your account.  If you want to use a different email address, you will need to create a new account here.

How do I get replacement poles/parts for my PahaQue items?

Please contact PahaQue at (858)748-3762 or happytrails@pahaque.com.  Please note they can only provide replacement parts for their products.